FAQ
Frequently Asked Questions
Collaboratively supply bricks-and-clicks metrics for maintainable users
reinvent unique value for just in time consult.
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Are your conveyors compatible with major European CNC machine brands?Yes. They fully integrate with DMG MORI, Mazak, Okuma, Index, Chiron, Doosan, Fanuc and all common CNC brands. Custom engineering is available.
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Are your filtration systems compliant with CE and EN standards?All products meet CE, EN ISO 12100, and EN 60204-1 safety and manufacturing standards.
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Do you provide on-site service in Germany and across Europe?Yes. Our Stuttgart-based technical team provides installation, commissioning, maintenance, and troubleshooting services.
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What are your spare parts delivery times?Standard stocked items are shipped within 48 hours. Custom parts follow the production lead time.
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What is your warranty period?All Astor Europe products come with a 2-year warranty, with optional extensions available.
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Do you offer project-based engineering solutions?Yes. We design customized systems for CNC lines, chip management, filtration, and high-pressure coolant applications.
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What are your delivery times within Europe?Standard products: 2–4 weeks. Custom projects: according to engineering schedule.
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Do you offer energy-efficient system options?Yes. We provide energy-optimized motors, smart sensor technology, and low-consumption conveyor solutions.
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How should chip conveyors and filtration systems be maintained?Regular cleaning, lubrication, coolant-level checks, and sensor maintenance ensure long-term reliability. Maintenance training is available upon request.
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How does the quotation process work?Upon receiving technical drawings, chip type, tank volume, and machining details, we prepare a full quotation within 24–48 hours.
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What services does Astor Europe GmbH provide locally?Sales, technical service, spare parts supply, project management, on-site inspection, and engineering support.
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Are your systems suitable for central chip management installations?Yes. We offer complete integrated solutions including hinged-belt conveyors, magnetic conveyors, drum filters, briquetting presses, and coolant tanks.
CONTACT US
Our European service
team is ready to support you
We provide fast, reliable and professional assistance for all conveyor,
filtration and high-pressure systems.
Whether you need installation, spare parts, on-site service or technical consultation — our experts are here to help.